Monthly
Annually
Currency
For small teams
Engage customers across digital, voice, video, and SMS. Stay connected with AI-powered voicemail transcription and seamless access via desktop, mobile, and browser apps.
Essential features:
Competitive monitoring
Keep tabs on what competitors are doing across social media, forums, and blogs.
Messaging apps
Support and sell using social messaging capabilities including Facebook Messenger, Instagram DM, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Social media channels
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Review Management
Protect your brand and control your reputation by automatically keeping tabs on key review sites. Set alerts so high-importance comments are handled immediately.
Digital Service Helpdesk
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Inbound & Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA*. Get a new number or bring over your existing number for free.
Business SMS
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Video meetings
Collaborate face-to-face with video meetings. Engage in sidebar chats and record for future reference.
Screenshare & file share
Get on the same page by sharing your screen during a video call or exchanging key files.
Call routing
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
For sales & service teams
All the tools a small business needs to deliver enterprise-level sales and service, including on-hold experience customization and support for high call volumes.
Everything in Essential, plus:
Customer-to-team SMS Messaging
Enable customers to reach your entire team via a shared SMS inbox, allowing multiple team members to access messages, respond promptly, and deliver faster resolutions.
Toll-free number & minutes
Give your business a professional edge by offering a universal, non-local, toll-free number.
Advanced reporting
Move your business forward with insight gained from data found within your voice analytics.
MS Teams integration
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Web chat: Live & bot
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation. Start with automated prompts to gather essential information, then seamlessly transition to a live-agent interaction.
Inbound sales and service call center
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
Priority and skills-based routing
Route callers to best-fit agents based on demographics, language, affinity, hard skills, etc.
Unified team interface
Increase efficiency and collaboration by connecting agents and supervisors in a single interface.
Supervisor dashboard
Focus on what metrics matter most with a customizable real-time dashboard for supervisors.
ACD callback
Save your customers time and preserve experience during peak hours by allowing callers to request a call back when they reach the front of the queue.
Core
Power Suite
Live Chat
Add on
Uplevel service and convert searchers into buyers by interacting with website visitors in real-time using live chat. Use automated prompts to collect helpful info upfront then switch to a live-agent experience.
Chatbot
Add on
Offer 24/7 support and efficiently manage responses to FAQs with web chatbot automation.
SMS (per user per month)
100
Unlimited
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Messaging applications
Support and sell using social messaging platforms including Facebook, Instagram, WhatsApp, and more. All messages route to a single inbox so you won’t miss a thing.
Email
Ensure timely, relevant responses to emails by routing incoming emails to a single, group inbox. Assign and prioritize work with automatic ticketing.
Social and review management
(3 accounts)
(30 accounts)
Grow and protect your brand on key review sites and social platforms including Facebook, Instagram, X (Formerly Twitter), TikTok, LinkedIn, YouTube, and your Google Business profile.
Digital Fax
Add on
Send faxes using the Nextiva vFAX Portal, using an email address of your choosing, or send faxes via a traditional fax machine and the purchase of the Nextiva Fax Bridge device.
Inbound and Outbound Voice
Connect with customers and your team using award-winning, reliable voice conversations within the U.S. and CA. Get a new number or bring over your existing number for free.
Core
Power Suite
Toll-free number
Add on
Give your business a professional edge by offering a universal, non-local, toll-free number.
1 Toll-free minutes
10,000
Give your business a professional edge by offering a universal, non-local, toll-free number.
Group email mailbox
(3 accounts)
Unlimited
Customer to team SMS messaging
Add on
Efficiently manage sales and service requests by routing incoming texts to a designated team using Message Pro.
Customer video & screenshare
Collaborate face-to-face with video meetings. Share your screen, engage in sidebar chats, and record for future reference.
Core
Power Suite
Smart call routing (Simple IVR)
Ensure all calls are professionally answered and properly routed using a virtual receptionist recording that directs callers to, for instance, “press one for Sales and two for Service.”
Priority and skills-based routing
Route callers to best-fit agents based on demographics, language, affinity, hard skills, etc.
Voicemail with Al transcription
Listen to your voicemails or read transcriptions within the Nextiva app on your desktop or mobile.
Inbound sales and service call center
Manage high-volume inbound calls and use touch tone prompts to route calls to best-fit agents.
Core
Power Suite
Unified digital user Inbox
Sell more and support efficiently by routing all conversations to a single inbox. Channels include email, webchat, messengers, SMS, social media and review sites.
Desktop app for voice, SMS, video
Call, text, team chat, video meet, and manage contacts from the Nextiva App on your desktop computer. Calls, texts, and contacts sync across desktop and mobile.
Mobile app for voice, SMS
Call, text, team chat, and manage contacts from the Nextiva App on your personal mobile phone. Calls, texts, and contacts sync across desktop and mobile.
Agent voice and digital platform (Web-based)
Get access to dual systems to manage both the voice and digital customer experience.
Core
Power Suite
24/7 World class support
Enjoy assistance from our team day and night via phone, webchat, and email.
Professional implementations (Additional fee)
Our Service Delivery team works with you through discovery, deployment, training, and adoption.
Core
Power Suite
Geo redundancy
SOC 2 compliance
ISO/IEC 27001
Core
Power Suite
Unlimited business voice & video
Call and video meet without usage limitations for number of minutes or meeting duration.
Unlimited audio conferencing and video meetings
Collaborate with a group using voice or video meeting capabilities.
Voice call recording
Add on
Save your crucial conversations by selecting “record” during a voice call.
Video meeting recording
Save your crucial conversations by selecting “record” during a video meeting.
Team chat
Real-time message your team in dedicated group chat rooms.
Contact management
Keep track of customer names, numbers, emails, and key notes in a built-in contact management system.
Dashboards
(2 dashboards)
Make more informed decisions by monitoring critical call metrics in a single location.
Reporting
Move your business forward with insight gained from day-to-day operations.
Core
Power Suite
Voice analytics
Add on
Make informed decisions by identifing and analyzing call trends using historical and real-time data with voice analytics. Spark positive competition with wallboards and gamification, gauge training efforts with scorecards, and send regular reporting to key stakeholders.
Outlook & Google contacts
Get access to your calendar and contacts within the Nextiva app by integrating your Microsoft 365 and Google accounts.
SSO
Integrate with existing Single Sign On software, such as Okta.
Active Directory Sync
Microsoft Teams
Add on
Ensure a premium voice calling experience by integrating Nextiva’s reliable and clear voice solution into your Microsoft Teams workflow.
Integrations (Salesforce, HubSpot, Zendesk)
Add on
Add on
Sync your key data, systems, and workflows by connecting Nextiva to your existing software tools.
Social media (Facebook, Instagram, Tik Tok)
(3 accounts)
Unlimited
Monitor, respond, listen, and publish on the most meaningful social platforms including: Facebook, Instagram, X (Formerly Twitter), TikTok, Linkedin, YouTube, and your Google Business profile.
Ecommerce reviews (Google Store, Amazon)
(3 accounts)
Unlimited
Stay on top of your ecommerce reviews by automatically routing and responding from a single inbox.
App store reviews (Apple App Store, Google Play Store)
(3 accounts)
Unlimited
Maintain control of your brand by routing and responding to app store reviews from a single place.
Online Reviews (Google Reviews, Yelp, TripAdvisor)
(3 accounts)
Unlimited
Seamless Integration
Effortlessly connect with leading CX, business, and CRM apps to streamline workflows and enhance efficiency.
Certified Secure & Compliant
Ensuring industry-leading security and compliance for trusted, reliable business communications.
