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Vertonix Contact Center Product

Contact Center

Empower your business with seamless, scalable, and efficient customer communication.

Omnichannel Routing

Al-Powered System

Vertonix Workspace

Analytic & Reports

See Vertonix Contact Center in action
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Omnichannel Routing

Deliver a unified customer experience by managing voice, chat, SMS, and social interactions from a single platform.
Ensure faster response times with intelligent routing that directs customers to the right agent, every time.

AI-Powered System

Leverage AI-driven self-service, chatbots, and analytics to automate tasks, predict customer needs, and enhance service quality. Improve efficiency while reducing operational costs.

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Vertonix Workspace

Boost agent productivity with a centralized workspace designed for seamless collaboration. With real-time data, CRM integrations, and intuitive tools, agents and supervisors can work smarter, not harder.

01

Omnichannel Routing

Engage customers across voice, chat, SMS, and social platforms seamlessly.

02

AI-Enabled Self-Service

Automate interactions with intelligent chatbots and voice assistants.

03

Vertonix Workspace

A unified dashboard for agents with real-time insights and CRM integration.

04

Supervisor Workspace

Monitor performance, coach agents, and manage workflows efficiently.

05

Analytics and Reports

Gain actionable insights with real-time and historical data.

06

High-Volume Messaging

Scale customer outreach with SMS, WhatsApp, and other messaging platforms.

07

Workforce Engagement Management

Optimize staffing and improve agent performance.

08

Secure Payment Processing

Ensure PCI-compliant, seamless transactions within customer interactions.

Core Features

Here’s everything else the Vertonix Contact Center does.

Seamless Integration

Effortlessly connect with leading CX, business, and CRM apps to streamline workflows and enhance efficiency.

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Certified Secure & Compliant

Ensuring industry-leading security and compliance for trusted, reliable business communications.

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Serving over 4000 businesses around the world

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